Sales Policy

The following document includes our Sales Policy, Return Policy, Privacy Policy and any pertinent Legal Notices. 

Liberty Solar welcomes orders shipping to addresses in the U.S., possessions and territories of the United States, as well as orders shipping to APO and FPO addresses. Orders shipped outside these areas are subject to additional handling charges, higher shipping rates, and applicable customs, duties and taxes, all of which are the responsibility of the customer. All international orders must be prepaid in full with U.S. funds, by a cashier's check drawn on a U.S. bank or by wire transfer. 

Limited Warranty 

Please be aware that many products' warranties do not provide coverage outside the U.S., and some products may not be exported under any circumstances due to manufacturers' restrictions or U.S. law.  Liberty Solar makes no representations regarding warranty coverage, compatibility or serviceability for products that are used outside the U.S. 

Unless otherwise noted all of the alternative energy products sold on our web site are brand new and include full factory warranties varying from 90 days to a period of 25 years. Please ask your sales representative for the respective warranty information. Said warrantees shall not apply to any such item where defects have been caused by improper customer assembly, failure by customer to follow instructions or subjecting said type of components to improper polarity, voltage ranges beyond specification, electrostatic discharge, excess thermal stress or any such deviation beyond manufacturer specified design limitations. Said warrantees do not cover any abuse, misuse or modification of products. We reserve the right to repair or replace the defective product under warranty. We do not warrant uninterrupted or error-free operation of a Product. We do not warrant that any product that you acquire will meet your individual requirements. Liberty Solar DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES WITH RESPECT TO THE PRODUCTS, WHETHER EXPRESSED, IMPLIED OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. 

Money Back Guarantee 

You may return an item that was purchased from us and obtain a credit or refund minus shipping and handling charges and any restocking-fees as appropriate as long as the item or items are returned to us in new, unopened and unused condition. To qualify, you must return the product in its original retail box and original outer shipping box with any accompanying reference manual, media or other associated documentation so that it arrives to Liberty Solar in original condition within a period of 30 calendar days from original shipment. A 15% restocking fee may apply on all returns. BATTERY PURCHASES AND SPECIAL ORDER ITEMS SUCH AS SPECIALLY CUT RACKS, INVERTERS FOR OVERSEAS USE, BATTERY BASED GRID INTERTIE SYSTEMS AND BATTERY CHARGERS ARE NON REFUNDABLE. SHIPPING CHARGES ARE ALSO NON-REFUNDABLE. 

Return of Defective Products 

Any defective product may be returned for repair or replacement within 30 days of purchase, please contact customer service for assistance. Before returning any product, a Return Merchandise Authorization (RMA) number must be obtained by contacting Liberty Solar. RMA numbers are valid for 30 days after the day of issuance. The RMA number(s) must be prominently displayed only on the shipping label of boxes containing returned goods. Do not mark the boxes themselves. Any product returned without an RMA number, incomplete and/or not in resalable condition, or with an RMA number over 30 days old, may be refused. Returned goods must be shipped freight prepaid in their original boxes and packing material. SHIPPING CHARGES are NON-REFUNDABLE. A copy of your packing list/invoice must accompany all returned products. Returned goods should be freight insured by you. Product returned to you under Warranty is shipped freight-prepaid via UPS Ground or other carrier at our discretion. Liberty Solar reserves the right to charge for shipping, handling and labor if the Product received for repair is non-defective. 

Technical Support 

Liberty Solar offers free technical support on the products that we sell. Technical support is limited to the following: Product operation, product troubleshooting, and  limited product installation advice. For safety reasons, Liberty Solar shall not offer installation advise to any person other than an experienced electrician who is licensed to perform electrical work within the state that the product installation is to take place, when said installation involves dealing with voltage levels and or current levels that may be harmful or lethal if not properly or safely installed. Liberty Solar  hereby recommends that a licensed electrician perform all electrical connections in accordance to NEC guidelines.  

Title to Products 

Title is transferred to you when product is shipped Freight On Board (FOB) shipping point. However, we reserve a purchase money security interest in the product until we receive the amounts due. You agree to allow us to sign an appropriate document on your behalf to permit us to protect our purchase money security interest. 

Privacy and Security Concerns 

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the shopping cart area of this web site.  While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment. 

General legal rights 

All of your rights, all of our obligations and all licenses (except as specifically granted) are valid only in the US and Puerto Rico. Neither of us will bring legal action more than one year after the cause of the action arose. The laws of the State of Idaho shall govern this Agreement. 

Limitation of Liability

 Under no circumstances are we liable for the following: (1) third-party claims against you for damages; (2) loss of, or damage to, your person or property; or (3) economic consequential damages (including lost profits, savings or interest paid) or incidental damages even if we are informed of their possibility. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.